FAQ

Q: ARE YOU IMMUNISED?

ABSOLUTELY YES! AS A REGISTERED NURSE MY JOB REQUIRES MY IMMUNITY TO BE UP TO SCRATCH. I HAVE HAD VACCINES FOR TB, COVID, WHOOPING COUGH, TENTUS, HEP. MENINGOCOCCAL & MMNR, VARICELLA.

CAN I ORDER PRINTS AND CUSTOM WALL ART FROM YOUR COMPANY?

WE RECOMMEND ORDERING ALL PRINTS THROUGH US AS THEY WILL BE OF HIGH GRADE QUALITY. IF PRINTED ELSEWHERE THE QUALITY IS NOT GUARANTEED.

WHAT DO I WEAR TO MY PHOTOSHOOT?

ABSOLUTELY ANYTHING YOU LIKE! WE RECOMMEND YOU BRING MULTIPLE OUTFITS FOR YOUR SESSION. WE DON'T JUDGE AT B. ICONIC PHOTOGRAPHY.

DO YOU OFFER PAYMENT PLANS?

YES. WE OFFER AFTERPAY, WHICH IS AN INTEREST FREE OPTION!

WHEN CAN WE SEE OUR IMAGES?

WHEN YOUR SESSION HAS FINISHED, YOU GET TO RELAX AND VEIW ALL THE IMAGES TAKEN DURING THE SESSION STRAIGHT AWAY! THE ONES YOU SELECT WILL BE EDITED WITH PRECISION AND SKILL. ALL SESSIONS MUST BE PAID FOR IN FULL ONCE COMPLETED.

OUT OF STUDIO SESSIONS WILL BE BOOKED IN TO VIEW THEIR IMAGES 48 HOURS AFTER THEIR SESSION IN ORDER TO PROCESS YOUR ORDER AS SOON AS POSSIBLE.

DO YOU OFFER PACKAGES?

WE ABSOLUTELY DO! WE HAVE A HUGE RANGE OF PACKAGES TO CHOOSE FROM! WE CAN ALSO CREATE ONE FOR YOU WITHIN YOUR BUDGET.

CAN I CHOOSE MY OWN SET UPS & BACKDROPS?

YES! YOU ARE IN TOTAL CONTROL OF YOUR PHOTO SESSION! YOU ARE INVESTING IN IT SO WHY NOT MAKE IT YOUR OWN!

WHAT IF MY BABY IS VERY UNSETTLED?

THEY DON'T CALL US THE BABY WHISPERS FOR NO REASON. WE ARE VERY SPECIALISED IN WHAT A BABY NEEDS THROUGHOUT THEIR EARLY DAYS. DON'T WORRY WE WILL HELP BOTH YOU AND BABY RELAX. IF THINGS DON'T GO TO PLAN, WE ARE HAPPY TO RESCHEDULE WITH NO NEED TO PAY ANOTHER SESSION OR RESCHEDULE FEE.

HOW DO WE BOOK?

EITHER CONTACT US THROUGH EMAIL OR PHONE.
A SESSION FEE MUST BE PAYABLE AT THE TIME OF YOUR BOOKING TO SECURE YOUR SPOT.
WE ARE HAPPY TO RESCHEDULE IF UNFORESEEN CIRCUMSTANCES. WE ARE A COMPASSIONATE COMPANY, WE UNDERSTAND THINGS HAPPEN.

IF YOU CANCEL 7 DAYS PRIOR YOUR SESSION BOOKING. A FEE OF $150 MAY BE CHARGED TO SECURE THE NEXT AVAILABLE SPOT.

WHAT IF I DON'T LIKE MY BOUDOIR PHOTOS?

AFTER PHOTOGRAPHING MANY WOMEN AND MEN SINCE 2014. I AM CONFIDENT THAT YOU WILL LOVE YOUR FINISHED PHOTOS. HOWEVER, IF YOU ARE UNSATISFIED, YOU MAY OPT-OUT OF PURCHASING YOUR PHOTOS. A SESSION FEE WILL STILL BE CHARGED.

WHO WILL SEE MY PHOTOS?

AT B. ICONIC PHOTOGRAPHY, WE TAKE YOUR PRIVACY VERY SERIOUSLY SO WE WILL NOT RELEASE OR SHARE ANY IMAGES UNLESS ASKED BY THE INDIVIDUAL. WE ONLY SHARE TO OUR SOCIAL MEDIA OUTLETS SUCH AS FACEBOOK AND INSTAGRAM. A PHOTO RELEASE WAIVER WILL BE SIGNED ON THE SESSION DAY.

DO YOU OFFER HAIR AND MAKE UP?

ABSOLUTELY WE DO! THOUGHT THE COST IS NOT INCLUDED IN THE PACKAGES IT CAN BE BOOKED THROUGH OUR TEAM. OUR MAKE UP AND HAIR ARTIST HAS 10+ EXPERIENCE. BOOKINGS MUST BE MADE IN ADVANCE. YOU WILL BE LOOKING LIKE A QUEEN BY THE TIME YOU'RE FINISHED!

WHAT IS YOUR REFUND POLICY?

WE GUARANTEE 100% CUSTOMER SATISFACTION. UNFORTUNATELY THERE IS NO REFUND ON BUSINESS CREATIONS OR INVITATIONS. YOU WILL BE SENT A PROOF BEFORE THE FINAL PRODUCT IS RELEASED. FOR PHOTOSHOOT SESSIONS WE DON'T OFFER A REFUND. HOWEVER WE DO OFFER A NEW RESCHEDULE TIME TO RESHOOT. WE ALSO CHECK EVERY PRODUCT ORDER BEFORE SHIPPING IT OUT TO YOU SO IF ITS NOT GREAT, IT WONT GET PASSED US! NO REFUNDS ON PRINTS OR WALL ART IF CHANGE OF MIND.

WHATS THE TURN AROUND TIME FOR PHOTOS AND CREATIONS?

PHOTOS - UP TO 14 DAYS
CREATIONS 7- 10 DAYS.

WE DO HAVE A FAST TRACK SERVICE AT A COST OF $25 EXTRA. 48 HOUR TURN AROUND.